A well maintained test environment with a dedicated support group is a critical requirement for QA efficiency of complex applications under globally distributed development.
There are a number of challsenges in keeping a well maintained test environment:
Our maintenance and support engineers work with our clients’ infrastructure and configuration management teams to ensure that the test environment is maintained appropriately, reflects the operational environment, and any issues are dealt with swiftly and resourcefully.
Due to the complexity and diversity of environments that IT systems are deployed in, supporting customer applications requires a high level of technical competence and often involves multiple interactions, supported by a phased problem-solving approach. Allied provides application support and care & maintenance services to help our clients ensure high availability of their business critical applications.
According to a Forrester report large enterprises spend an average 73% of their IT budget on application maintenance. It’s clear that application support, care & maintenance offer a lot potential for cost savings.
The technical expertise and deep financial domain knowledge of our teams allows them to help our clients:
“Line 2½” personnel investigate all faults and incidents in detail, and hand over identified root causes and proposed mitigation approaches to the development teams, thus dramatically reducing response times. They provide an efficient approach that helps reduce response times and increase systems availability and ultimately, customer satisfaction and loyalty.
In some instances, we also set up dedicated Rapid Response Teams to support critical applications with particularly high availability requirements.
When deploying systems in various complex environments, IT departments need to develop and implement various standards and procedures in order to ensure smooth and correct operation of those systems. Our operability testing services are aimed at helping our clients improve operational efficiencies and cut maintenance costs.
The main goal of operability acceptance testing is to provide confidence to the system’s business owners and operations support that a service/application:
Allied’s specialists work with our clients’ network and infrastructure teams to assist in deployment and maintenance, as well as to identify procedures that are not followed correctly, have become obsolete, or require an update.