Planning to land your Digital Transformation satellite in just 6-7 months? Struggling to find a team of skilled professionals capable to oversee and streamline the implementation process? Finding it challenging to fit testing into your busy business SMEs’ schedules? Facing issues with integration failures and poor system performance? Constantly dealing with a growing RAID log and a fluctuating project RAG status? Been through it all!
Gartner study states that ~91% of businesses are undergoing some level of transformation. Companies undergoing Digital Transformation Projects rethink their strategies, processes, customer experiences, and internal operations to thrive in a rapidly evolving digital landscape. Typical optimization and transformation examples would target a variety of business processes and systems, such as:
The bad news is that according to 2021 McKinsey survey ~70% of all transformation projects fail to achieve their original objectives. The ongoing investment in digital projects that fail at this rate highlights their strategic importance, with costs extending beyond resources wasted to impact the organization’s competitive position.
Every significant transformation comes with its unique set of challenges. With 20+ years of experience and 100+ transformation projects delivered, we would split the majority of these in two major categories:
Allied Testing has actively participated in over 100 Digital Transformation Programs. Salesforce, Microsoft Dynamics, Eagle CRM, Oracle EBS, SAP ERP, SAP ECC, NetSuite ERP, Workday, Limio, SF CPQ, DocuSign, Adobe Sign, Oracle Eloqua, SF marketing cloud, Magento, Zuora, Power BI, Tableau, Oracle BI, SAP HANA, etc. aren’t just words to us.
Our engagements include standalone and integration testing, overseeing migrations and more. Our hands-on experience and proficiency have been instrumental in facilitating seamless digital transformations for renowned global leaders across diverse sectors and industries.
You can find our case studies at Case Studies – Allied Testing. More available upon demand, so don’t hesitate to contact us!
Before we start, it is essential to recognize and appreciate the crucial contributions other team members make. Therefore, kudos to Project Managers, Solution Architects, Developers, Product Owners, Business Analysts, Business Change, Business Stakeholders, and Business SMEs for all your hard work and support!
Let’s now explore why Quality Assurance emerges as the linchpin for ensuring successful implementation of transformation projects. Please note we refer to Quality Assurance, rather than testing here.
Some common misconceptions revolve around the minimal impact of configuration on COTS products, their flawless integrations, and assumption that QA team is only necessary when there’s enough to test. However, primary QA vendor engagement from the project’s inception:
Modern systems are rarely one-size-fits-all and out-of-the-box solutions need customized to meet specific business needs, align with AS-IS or TO-BE business processes, system mock-ups. QA team steps in to ensure these custom features undergo thorough analysis and testing.
Close collaboration between project team members boosts the overall project success.
The interconnected nature of modern business systems demands flawless integrations and their testing can be complex.
QA teams:
The goal is to validate that all integrated systems function cohesively within the new ecosystem.
At the heart of every transformation project lies the challenge of data integrity. QA teams play a crucial role in meticulously verifying the accurate transfer of data from legacy to the newly built platforms and systems. To mitigate risks associated with data loss or discrepancies QA with their keen eye for detail:
Although the ultimate data quality sign off rests with business users, the QA team:
It is also important to establish and test rollback procedures where possible to mitigate risks associated with data discrepancies.
The success of any implementation or systems migration hinges on user satisfaction. Alongside BCM and BAs, QA teams play a crucial role in involving end-users early in the testing process, particularly during User Acceptance Testing (UAT). To ensure the new system seamlessly aligns with user expectations and business requirements, the QA team takes an active role in:
Meticulous UAT preparation and support coupled with flawless execution secure end-user buy-in, positive feedback, and readiness for seamless onboarding of the new system.
Optimizing performance in complex and multi-integrated platforms is a multifaceted challenge. QA teams conduct exhaustive performance testing, ensuring the new platform operates smoothly under various load conditions. QA arsenal parts would include:
A few other things QA team would consider here are: Disaster Recovery, Backup & Archiving, etc.
QA doesn’t end with the new platform rollout or migration, it extends into the post-implementation phase.
This iterative process fuels continuous improvement and optimization, ensuring systems adapt to evolving business needs increasing their satisfaction level.
In essence, QA teams are the silent architects of the overall Digital Transformation Programme success and their efforts set the stage for businesses to unlock the full potential of advanced systems. Therefore, securing the right QA partner on time is your key to success in navigating the dynamic landscape of modern technologies!
Contact Allied Testing now to get a free evaluation of your Digital Transformation Project and hit the ground running!
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