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| We work in two languages, Russian and English. All our Project Managers are fluent in English and our typical working day is arranged in shifts, to meet clients' needs.
Planning and tracking processes and communication channels are discussed and agreed with clients before starting any project: our goal is to ensure that, at any point in his project's life, our clients know exactly where we are at in terms of our work and their expenditure.
To guarantee timely delivery, we've established a project management framework that includes:
On-going monitoring of progress according to the agreed schedule
'Daily Status Reports' and 'Weekly Summary Reports' of what's been accomplished
On-going monitoring of costs, with 'Weekly Expenditure Reports'
Easily contactable Project Managers, Team Leads, local Client Engagement Managers, etc.
Regular conference calls between the client's development team and our team
Standardised format and contents of the deliverables: test plans, test scripts, bug reports, etc.
Standardised and agreed hand-over points for all deliverables
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